FAQ 

FORMS OF PAYMENT AND SECURITY

 

The following forms of payment are accepted by the site owner FILIPPOSORCINELLI.COM:

CREDIT CARD

After purchase, customers enter the details of their credit card in a secure electronic banking system. It’s possible make purchases using Visa, Mastercard, American Express and JCB.
We invite you to visit the sites of Visa, Mastercard, American Express, and JCB for more information.

Credit Card Security

All transactions are processed through a secure server, ensuring customers of FILIPPOSORCINELLI.COM maximum data protection.
The Customer Service operators SINENOMINE.BIZ are in no way authorized to request or to accept credit card numbers and / or extremes of validity of the credit cards.
In order to ensure greater protection on purchases made in e-commerce, FILIPPOSORCINELLI.COM recommends its customers to subscribe to the services Verified By Visa or Mastercard Securecode, requiring a PIN security code to be able to make their purchases in complete safety.
For more information please visit the website or www.visaitalia.com www.mastercard.com/it


Charges on the Credit Card

If there are sufficient funds to purchase and bank details provided are valid, the transaction will be processed instantly.
The credit card used will be charged at the time of purchase even in case of pre-order although the dispatch of such articles is going to happen later in the season.

 
BANK TRANSFER

Choose to pay by bank transfer, at the conclusion of the order the customer automatically receives a confirmation email containing the bank details of FILIPPOSORCINELLI.COM, following which the merchandise is set aside pending the arrival of the transfer to the account.
The customer is required to send a copy of the e-mail payment within 48 hours of receipt of the order confirmation.
If within that period SINENOMINE.BIZ not receive the proof of payment, will cancel the order.
We will ship the order when the transfer reaches our bank account and as soon as the goods will be available in our warehouse.

 
PAYPAL

Choosing Paypal payment method the customer can pay directly through their PayPal account. FILIPPOSORCINELLI.COM reserves the right to ship the goods to the address indicated only in the account verified by Paypal.

new Customers

We wish to remind our new customers that FILIPPOSORCINELLI.COM, ask your bank or Paypal to verify the transaction, even contacting the counter party bank. This check may cause some delay in the shipment of the order.
FILIPPOSORCINELLI.COM reserves the right to ship the order only to the billing address.



RETURNS AND REFUNDS
 
For whatever reason, the customer can return the order, entirely or partially. Items can be returned for exchange goods of the same type of product or refund within 14 days of receipt of the parcel. Items must be returned in the same condition they were originally sent, packaged in an orderly manner and with the sign and/or label of it even attached.

  

If customers wish to return the goods, they are requested to send an email to info@filipposorcinelli.com and ask their return authorization number (RAN). The written request must contain the order number, the code/s of the article/s  to be returned and the reason for return: Refund or exchange merchandise.

 

After customer submit this request to the customer service, the customer will receive an email with the return authorization number (RAN) and the instructions to follow to make the return. Customers are asked to write their own RAN on the label attached to each article and on the copy of the invoice to be put in the package. Customers are requested to carefully follow the instructions provided to them.


Customers can choose between the following compensation options:
 

- Change of goods

Items can be exchanged for the same model, size and/or different color, if available. Changes with different items are not accepted. The new article can following the same procedure.

- Refund

In the event that the customer redeems the order made, the refund is made on the same day of receiving the product and only after the quality control of the returned items.

For orders paid by credit card, the amount refunded will be on the next card statement. The processing time may vary depending on the company issuing the credit card, in any case concerned about 20 working days.

The refund of orders made by bank transfer shall be returned to the original bank account within 48 hours of receiving the product.

Refunds are issued in the same currency of original purchase. Any differences in the amount refunded resulted from fluctuations in the exchange rate and will not be reimbursed.

   

TERMS AND CONDITIONS OF RETURN

Customers are requested to follow the official FILIPPOSORCINELLI.COM policy, shown below:

Items can only be returned for the following reasons: refund, exchange goods of the same type of product

Items must be returned in the same condition they were originally sent, packaged in an orderly manner and with the label of it even attached.

Returned items must not have been worn, washed or altered in any way. The soles of the shoes must be in perfect condition and show no signs of use.

Items must be returned with all original labels, wrappers and other accessories (dustbag, and cover clothing, etc.) Received in the package. Footwear and accessories must be returned in their original packaging, which must not be damaged or altered and used as packing box for shipping.

In case of defective goods or incorrect due to an error committed by FILIPPOSORCINELLI.COM, customers are requested to follow the instructions above. We ask our customers to provide photographic evidence proving the defect or error. In such cases, the shipping charges and any customs charges are the responsibility of FILIPPOSORCINELLI.COM.

Returns must be shipped in the packing box originally used by FILIPPOSORCINELLI.COM, accompanied by a copy of the invoice.

 

The shipping costs for the return of items purchased at full price or discounted to less than 50% are in charge of FILIPPOSORCINELLI.COM

The shipping costs for the return of discounted items than or equal to 50%, are charged to the customer.

Any customs fees are always paid by the customer.

 

Below, are the costs for the return expected for the following geographic areas:

Italy: € 10

EU: € 20

extra EU (rest of world): € 30

 

Authorized returns from FILIPPOSORCINELLI.COM must be shipped from the same country in which it was originally shipped the order.

Authorized returns must be shipped with the courier indicated by FILIPPOSORCINELLI.COM in the email containing the instructions for return. SINENOMIN.BIZ reserves the right to not accept returns if the customer entrusts the shipment to a different courier from the one indicated, and in the event that the delivery lead to additional costs for FILIPPOSORCINELLI.COM or requiring its withdrawal from a branch of the courier .

 

FILIPPOSORCINELLI.COM reserves the right to refuse returns that have not been authorized or not sent in accordance with the policy made. In these cases, FILIPPOSORCINELLI.COM can return the package to the sender address of the original shipment. In case of acceptance of unauthorized return or non-conforming, FILIPPOSORCINELLI.COM may retain 10% of the value of the returned goods from the refund due.

In all matters not specifically expressed, evidence shall be the European standard for remote trading.

REGULATION OF THE SITE - LEGAL TERMS

This notice contains the terms and legal conditions that govern the site FILIPPOSORCINELLI.COM
To have accessing to the site FILIPPOSORCINELLI.COM users agree to accept and agree to stick to compliance with all the conditions included in this declaration.
FILIPPOSORCINELLI reserves the right to ask users who do not accept or will not comply with these terms, to refrain from using the website FILIPPOSORCINELLI.COM
Access to the site and related services is intended solely for personal use.
The display of SINENOMINE.BIZ site provides customers with product information and the possibility to purchase merchandise.

 

ARTICLES AND IMAGES ON LINE

FILIPPOSORCINELLI disclaims any responsibility for the possibility that, due to a particular configuration of the computer used by the customer or a malfunction, the colors of the products displayed on the site appear to be slightly different from the original ones.

Any use by third parties of images contained on users FILIPPOSORCINELLI.COM site is prohibited and will be prosecuted according to law.

For more information contact: customerservice@sinenomine.biz



AVAILABILITY OF ARTICLES

As an authorized dealer of all brands on the site, it guarantees the authenticity of each item.

On receipt of the order request, FILIPPOSORCINELLI.COM reserves the right to re-confirm the availability of the merchandise.

In the event that the ordered items are not available, or if for some reason the order can not be processed as per customer's request, the FILIPPOSORCINELLI.COM Order Department will promptly notify the customer.



PROPERTY - COPYRIGHT AND TRADEMARKS

FILIPPOSORCINELLI and all of its content is the property of ALTER DUO S.R.L .;this includes documentation, images, characters, design, music, software, codes and format scripts. The material on this website is copyrighted.

Any reproduction, modification, transmission, publication or redistribution to third parties for commercial purposes is strictly prohibited

It prohibits the use of the content or trademarks in this site for any other purpose than what is written above.

 

 

Thank you for shopping with us!

 Via Cavour 33 Mondolfo 61037 PU